F.A.Q

General Question

How does a weighted blanket work?

Weighted blankets use deep pressure stimulation to simulate the feeling of a hug. This comforting contact can increase serotonin (the happiness hormone) and melatonin (the sleep hormone) while decreasing cortisol (the stress hormone), promoting deep relaxation and more restorative sleep.

What are the health benefits of a weighted blanket?

The benefits of weighted blankets include improved sleep quality and reduced feelings of anxiety and stress. The even distribution of weight applies gentle, relaxing pressure on the body, mimicking the soothing effects of a hug and promoting more peaceful sleep.

Can a weighted blanket reduce stress and anxiety?

Yes, weighted blankets can effectively reduce stress and anxiety. They work by applying deep touch pressure that simulates the effect of a hug, naturally boosting the production of serotonin and melatonin while reducing cortisol levels. This combination helps to improve mood, promote restorative sleep, and reduce stress and anxiety. Numerous studies validate the effectiveness of this method, highlighting its therapeutic benefits such as increased feelings of calm and deep relaxation. Regular use of a weighted blanket can significantly enhance your well-being, especially if you face high levels of stress or anxiety.

How do TricoSy weighted blankets differ from other weighted blankets?

Unlike conventional weighted blankets often made from synthetic materials and filled with plastic beads, which can be hot and uncomfortable to sleep under, TricoSy blankets offer an innovative and eco-friendly approach. Our blankets are entirely free of artificial filling or plastic pellets. We use natural fabrics, allowing for better body temperature regulation and ensuring a more comfortable sleep.

Our blankets are hand-knitted with a thick loop design, promoting excellent air circulation all around you. This unique design not only maintains an ideal sleeping temperature but also contributes to better natural relaxation.

At TricoSy, we believe that functionality and aesthetics should go hand in hand. Our blankets are designed to seamlessly integrate into your home decor, combining style and comfort without compromising health benefits. By choosing TricoSy, you opt for superior quality and refined aesthetics, contributing to an improved sleep experience.

Are weighted blankets safe for pets?

It is generally safe to share your weighted blanket with your pet under supervision. Our blankets apply gentle pressure, similar to a hug, which is beneficial for both humans and pets. However, it is crucial never to leave a small animal under a weighted blanket unsupervised, as its weight can be too heavy.

Our blankets are specially designed with open weaves that promote air circulation, reducing the risk of suffocation. Additionally, they are made without small components or beads, eliminating the risk of ingestion or suffocation for your pet.

Do you offer promo codes or special offers?

While we offer discounts during special events like Black Friday, Christmas, or Easter, we do not run frequent promotions. We are committed to providing high-quality products made sustainably and responsibly. Offering regular discounts would compromise this commitment to the quality and sustainability of our products. However, to make our blankets more accessible, we offer payment in three installments without fees via Scalapay, as well as free shipping on all orders. Our goal is to make well-being accessible to everyone without compromising our values.

Payment and Shipping

What are the delivery times?

We process orders within 2 to 3 business days. For metropolitan France, delivery is usually completed within 6 to 15 business days. International orders may require longer delivery times, depending on the destination. We offer free shipping on all our orders, ensuring that your purchase arrives without any additional cost. Please note that delivery times may be affected by external circumstances beyond our control.

Do you deliver worldwide?

Yes, we offer international shipping. No matter where you are, you can enjoy our products. Free shipping also applies to international orders.

Can I change the delivery address of my order?

Yes, you can change the delivery address as long as your order has not yet been shipped. For any modifications, please contact us immediately via our contact form on the website to provide updated details as quickly as possible.

What is your return policy?

We understand that sometimes things don’t go as planned. That’s why we offer a 30-day return window. You can return your product as long as it hasn’t been washed, you still have the original packaging, and the brand tag is still attached to the product. The return fees per item are as follows:

€25 for weighted blankets
€15 for sleep masks and plush throws
€10 for knot cushions

These fees help cover the inspection and processing costs of returns at our facilities.

To initiate a return or for any additional questions, please contact us via our contact form. Items must be returned in the condition you received them to be eligible for a refund.

Please note that gift cards, small Knot Pillows and certain other promotional items are non-exchangeable and non-refundable. For more information, please refer to our return policy.

What should I do if I receive a damaged or defective product?

We sincerely apologize if you received a damaged or defective product. We encourage you to contact our customer service immediately via our contact form to report the issue. We will then provide you with all the necessary information to proceed with an exchange or obtain a refund. We are committed to resolving such situations quickly and to your satisfaction.

How long does it take to receive a refund?

Once your return is processed, we will automatically initiate a refund to your credit card or original method of payment. The credit will be effective within approximately 15 days, depending on your card issuer’s policies.

Please note that we charge return processing fees as follows:

€25 for weighted blankets and plush throws
€15 for sleep masks
€10 for knot cushions

These fees help cover the inspection and processing costs of returns at our shipping and handling facilities.

Keep in mind that returned items must be in the condition you received them to be eligible for a refund. Please refer to our return policy for more details or contact us via our contact form for any additional questions.

Do you offer an exchange option?

Yes, we offer the possibility to exchange products. If you wish to exchange an item, you can initiate an exchange request via our contact form. Please contact us as soon as possible to ensure that the desired item is available.

The processing fees for exchanges are the same as for returns:

€25 for weighted blankets and plush throws
€15 for sleep masks
€10 for knot cushions

These fees help cover the inspection and processing costs of exchanges at our facilities. To ensure the exchange is completed, the returned item must be in the condition you received it, with the original packaging and all tags attached.

What payment methods do you accept?

We accept payments by all major credit cards. Our online transactions are secure, using SSL technology to ensure the protection of your personal and financial data. For added flexibility, we also offer payment in three installments without fees via Klarna, allowing you to spread the cost of your purchase into three equal installments at no extra charge. This option is available at checkout and provides a convenient solution for managing your budget.

What should I do if I want to cancel or modify my order?

If you wish to cancel or modify your order, please contact us immediately via our contact form. As long as your order has not yet been processed and shipped, we will do our best to accommodate your request. However, once the order is being processed or shipped, it will no longer be possible to cancel or modify it.

In case of cancellation before shipping, a refund will automatically be initiated to your credit card or original method of payment. The credit will be processed within up to 15 days, depending on your card issuer’s policies.

If I buy multiple items, will they be shipped in one package?

Due to the sometimes considerable weight of our products, they are often shipped in separate packages to ensure safe handling and transportation. This also means they may not all arrive at the same time. You will be able to track the progress of each shipment with the tracking numbers provided in your shipping confirmation emails.

Rest assured that even if your products are shipped separately, they should all arrive within the expected delivery window.

The shipper may group multiple packages from the same order under one tracking number. You can find detailed information about each package by checking the package details under your tracking number.

If a package is missing or you cannot find a second tracking number, please do not hesitate to contact us via our contact form for assistance.

Weighted Knitted Blanket

What types of materials are used in your weighted blankets?

We make our weighted blankets with high-quality organic cotton for softness and durability. The filling is entirely made of recycled materials, contributing to both superior comfort and reducing our environmental impact. All our materials are OEKO-TEX® Standard 100 certified, ensuring they are safe and free from harmful substances for your family and the manufacturers.

Can I use a weighted blanket year-round?

Absolutely, our blankets are designed with breathable materials suitable for all seasons. They provide warmth and comfort during winter while remaining light enough for summer use without the risk of overheating.

Are weighted blankets designed for daytime or nighttime use?

Our weighted blankets can be used for both daytime comfort and nighttime support. If you use your blanket during cooler periods and need extra warmth, we recommend layering it with a light layer such as a thin sheet or duvet. For those seeking even more comfort, our plush throw can be added for increased softness and warmth. Our customers enjoy using our blankets for a restorative night’s sleep or simply for relaxing on the couch, giving you the freedom to choose the use that suits you best!

What weight should I choose for my weighted blanket?

Choose a blanket that is about 10-15% of your body weight to maximize the benefits of deep pressure stimulation. For intermediate weights, opt for the lighter size. Our Queen and King-sized blankets are ideal for couples or those who prefer a larger blanket, offering comfort and well-being for two.

How do I care for a knitted weighted blanket?

Wash your weighted blankets separately in cold water on a gentle cycle using mild detergent. Avoid fabric softeners and high heat. For Queen and King-sized blankets, we recommend washing in large-capacity machines at a laundromat to avoid damaging your home equipment.
Learn more: How to wash your weighted blanket.

Are weighted blankets safe for everyone?

Our blankets are safe for most adults and teenagers, as well as pets. However, they are not recommended for very young children or individuals who cannot handle the blanket on their own.

Sleep Mask

How does the sleep mask improve sleep quality?

Our sleep mask effectively blocks all light, creating a dark environment that promotes deep, uninterrupted sleep. Its comfortable fit stays in place all night, while the breathable silk ensures adequate airflow, providing an extremely relaxing sensation for your eyes.

What are the benefits of the sleep mask for the skin?

Made from high-quality silk, our mask reduces friction, preventing sleep lines and wrinkles. It also helps retain moisture, promoting a youthful appearance. The hypoallergenic silk is gentle on the skin, reducing irritation and inflammation, and offers anti-aging benefits.

Is the mask suitable for all skin types?

Absolutely! Unlike other skincare products, our mask is suitable for all skin types.

What is the main difference between cotton and silk?

Many use cotton sleep masks, but did you know that after just three days, a cotton mask can harbor as many bacteria as a toilet seat? Our silk masks are infused with silver ions, eliminating 99.7% of bacteria. Silk is also naturally very soft, cooling, and hypoallergenic, making it ideal for prolonged skin contact while promoting a healthier, more comfortable sleep.

How do I wash my silk mask?

We recommend using our wash bag and a pH-neutral liquid detergent. Use the "delicate wash" or "hand wash" program at 30 degrees and do not wring. Air dry and iron the mask once dry for a smooth effect. Do not use fabric softener, shampoo, or conventional detergent, and place a dry towel during the spin cycle to absorb excess liquid and speed up drying.

Is washing at 30 degrees sufficient?

We recommend washing your silk items at 30 degrees. Thanks to the silver ions, which are 99.7% antibacterial, your items will remain clean. Washing at a higher temperature could damage the silk and silver ion particles.

Knot Pillows

What is a knot pillow and how do I use it?

Our knot pillows are designed to offer aesthetic support while providing tangible relief. The smallest model serves as a portable stress ball, perfect for reflex zone massages on the go. The medium model, slightly weighted, is ideal for hugging or manipulating to calm anxious hands. The largest model, used as a lap pillow or bed companion, offers the soothing benefits of light weight for enhanced comfort.

What are TricoSy knot pillows made of?

Our knot pillows are made exclusively from OEKO-TEX® Standard 100 certified cotton, ensuring a product that is not only aesthetic but also environmentally friendly and safe for the skin. The organic cotton offers exceptional softness and durability without compromising our commitment to ethical and sustainable practices.

Are knot pillows suitable for children?

Absolutely, our knot pillows are perfectly safe and suitable for children. They are certified free of harmful substances and can serve as soft toys for play or relaxation moments. Their robustness allows them to withstand frequent hugs, and they add a fun touch to room decor. We recommend parental supervision for very young children, especially with the smallest pillows, to ensure safe use.

Are knot pillows machine washable?

We do not recommend machine washing for our knot pillows. For maintenance, spot cleaning with a damp cloth is sufficient to remove stains, which helps preserve their shape and texture.

Are knot pillows designed for comfort or are they more decorative?

Each knot pillow is designed to offer both optimal comfort and an elegant decorative touch. Whether as a relaxing support for unwinding or as an aesthetic element to beautify your space.

Plush Throw

What is a plush throw?

A plush throw is soft, comfortable, and cozy, perfect for keeping you warm. Ideal as an extra layer of comfort on the bed or as a throw on the couch, it complements a weighted blanket perfectly for enhanced comfort.

What does a plush throw feel like?

Our throw offers an incredibly soft and fluffy texture, soothing to the senses. Made from 100% recycled materials, it allows you to stay comfortably warm in a sustainable way.

Do plush throws keep you warm?

Absolutely, our plush throws are perfect for chilly evenings, offering comfortable warmth thanks to their thick and welcoming fabric composition.

What is the difference between plush fabric and sherpa?

Plush fabric is soft, dense, and designed to offer enveloping warmth, while sherpa, being lighter, is often used as lining. Both materials are commonly used to stay warm in winter, but a plush throw is generally the coziest option for cold nights.

How do I wash a plush throw?

Wash your plush throw in cold water with similar colors using a gentle cycle and mild detergent. Tumble dry on low heat and avoid washing with sharp objects to prevent any damage.

Can I use it with my knitted blanket?

Yes, absolutely! Our plush throw is designed to fit perfectly as an extra layer under your knitted blanket. It is available in the same five colors, allowing you to harmonize your colors for coordinated comfort.