Terms of Use & Conditions of Sale
The information presented on this page is based on French law. For more details, please refer to the French version of this policy.
Article 1 - Principles
These general conditions express the entirety of the obligations of the parties. In this sense, the customer is deemed to accept them without reservation. These general terms and conditions of sale apply to the exclusion of all other conditions, particularly those applicable to sales in stores or through other distribution and marketing channels. They are accessible on the tricosy.com website and will prevail, if necessary, over any other version or any other contradictory document. The buyer and the seller agree that these general conditions exclusively govern their relationship. The seller reserves the right to modify its general conditions occasionally, which will be applicable as soon as they are put online. If a condition of sale is missing, it would be considered to be governed by the practices in force in the distance selling sector whose companies have their headquarters in France.
Article 2 - Content
Purpose. These general conditions are intended to define the rights and obligations of the parties in the context of the online sale of goods offered by the seller to the buyer, from the tricosy.com website.
Capacity. The use of the site to place an order presumes the acceptance of all the terms of these general conditions. The Customer declares to be of legal age and capable of contracting under the law of his country or declares to represent, by virtue of a valid mandate, the person for whom he is placing the order.
Acceptance of the GTC. The Customer declares to have taken note of the general conditions and to have accepted them before any purchase, which implies unreserved adherence to these general conditions of sale. By this acceptance, the customer acknowledges that he has received sufficient information and advice from the company before any order, enabling him to ensure that the content of his order meets his needs. These general conditions constitute the entirety of the rights and obligations of the parties in the context of their contractual relationship. Unless proven otherwise, the data recorded by the Site constitutes proof of all the facts, acceptance, and transactions.
Article 3 - The Order
The buyer has the possibility to place his order online, from the online catalog and using the form provided therein, for any product, within the limits of available stocks.
The buyer will be informed of any unavailability of the product or goods ordered. For the order to be validated, the buyer must accept, by clicking in the indicated place, these general conditions.He must also choose the address and the delivery method, and finally validate the payment method.
The sale will be considered final:
- after sending to the buyer the confirmation of the acceptance of the order by the seller by email;
- and after receipt by the seller of the full price. Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will occur within the framework of a possible exchange and the guarantees mentioned below. In certain cases, particularly non-payment, incorrect address, or other problems on the buyer's account, the seller reserves the right to block the buyer's order until the problem is resolved.
For any question regarding the follow-up of an order, the buyer can send an email to the seller at the following email address: contact@tricosy.com or call the following phone number: +33 7 56 89 83 18, from Monday to Friday, from 10 a.m. to 8 p.m. Digital registers, kept in the company's computer systems under reasonable security conditions, will be considered proof of communications, orders, and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.
Article 4 - Pre-contractual Information
The Customer acknowledges having been informed by the Seller in a clear and understandable manner, through the provision of these General Conditions of Sale, prior to his immediate purchase or the placing of the order and in accordance with the provisions of Article L 221-5 of the Consumer Code:
on the essential characteristics of the Products and notably the specifications, illustrations, and indications of dimensions or capacity allowing him to acquire the Products with full knowledge, particularly concerning their conditions of use. The photographs and graphics presented are not contractual and do not engage the Seller's responsibility. The Customer must refer to the description of each Product to know its properties and essential particularities;
on the price of the Products and, if applicable, the personalized price based on automated decision-making and any additional costs or, if no price is payable, on any advantage procured instead of or in addition to it and on the nature of this advantage;
on the terms of payment, delivery, and execution of the contract of sale;
in the absence of immediate execution of the sale, on the delivery date or period for the Products ordered;
on the identity of the Seller and all his contact details;
on the existence and the terms of implementation of guarantees (legal guarantee of conformity, guarantee of hidden defects, possible commercial guarantees) and, if applicable, on the after-sales service;
on the possibility of resorting to a consumer mediator, whose contact details are included in these General Conditions of Sale, under the conditions provided by the Consumer Code;
on the right of withdrawal (existence, conditions, period, and methods of exercise of this right and standard withdrawal form), termination conditions, complaint handling, and other important contractual conditions and, if applicable, on the costs of using the remote communication technique, the existence of codes of conduct and financial guarantees;
on the means of payment accepted.
The fact for a Customer to order on the website "tricosy.com" entails full and complete adherence to these General Conditions of Sale and the obligation to pay for the ordered Products, which is expressly acknowledged by the Customer, who waives, in particular, to take advantage of any contradictory document, which would be inapplicable to the Seller.
Article 5 - Electronic Signature
The provision online of the buyer's credit card number and the final validation of the order will constitute proof of the buyer's agreement:
payment of sums due under the purchase order;
signature and express acceptance of all operations carried out. In case of fraudulent use of the credit card, the buyer is invited, as soon as this use is noticed, to contact the seller at the following email address: contact@tricosy.com or at the following phone number: +33 7 56 89 83 18.
Article 6 - Order Confirmation
The seller provides the buyer with a copy of the order confirmation, by email once the payment has been made.
Article 7 - Proof of the Transaction
The computerized registers, kept in the seller's computer systems under reasonable security conditions, will be considered proof of communications, orders, and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.
Article 8 - Product Information
The main characteristics of the Products, including all substantial information required by applicable regulations and notably the specifications, illustrations, and indications of dimensions or capacity of the Products, are presented on the website "tricosy.com" in the product sheets and the catalog of the Seller. The Customer is required to take note of it before placing an order. The choice and purchase of a Product are the sole responsibility of the Customer. The photographs and graphics presented on the "tricosy.com" website are not contractual and do not engage the Seller's responsibility. The Customer is required to refer to the description of each Product to know its properties, essential particularities, and delivery times, as well as, in the case of continuous or periodic supply of a good, the minimum duration of the proposed contract. The contractual information is presented in French and is subject to confirmation at the latest at the time of order validation by the Customer.
The offers of Products are understood within the limits of available stocks, as specified when placing the order.
Article 9 – Pricing Conditions
The seller reserves the right to modify its prices at any time but undertakes to apply the prices in force indicated at the time of the order, subject to availability on that date. The prices are indicated in euros. The customer purchasing a product sold all taxes included (TTC) will see a price including the applicable VAT on the day of the product purchase. Any change in the applicable VAT rate will be reflected in the price of the products. If the company benefits from a VAT exemption, it can legitimately invoice its products without tax (HT). If a customer located in a European Union country is required to pay VAT to receive his order, he must inform the seller before paying the sums requested by the carrier or customs administration so that the situation can be resolved for the customer. If the customer nevertheless paid fees related to customs clearance such as VAT, customs duties, or other administrative fees, the customer can request reimbursement only for the VAT and customs duties, provided that the customer provides acceptable proof of payment. For purchases destined for countries outside the European Union, import-related fees such as VAT or customs duties will be the customer's responsibility. The seller cannot be held responsible for any additional fees related to customs clearance or other import fees.
Article 10 - Payment Methods
This is an order with an obligation to pay, meaning that placing the order implies payment by the buyer. To pay for his order, the buyer has the choice of all the payment methods made available by the seller and listed on the seller's site. The buyer guarantees the seller that he has the necessary authorizations to use the payment method chosen by him when validating the purchase order. The seller reserves the right to suspend any order management and any delivery in case of refusal of authorization of payment by credit card by officially accredited organizations or in case of non-payment. The seller reserves the right to refuse to make a delivery or to honor an order from a buyer who has not paid partially or totally for a previous order or with whom a payment dispute is being administered. The payment of the price is made in full or in three installments without fees on the day of the order, according to the following methods: credit card (Visa, Mastercard, etc.) and Klarna.
Special offers and discount coupons. The company reserves the possibility to offer limited-time launch offers, promotional offers, or price reductions on its products and to review its offers and rates on the site at any time, under the conditions provided by law. The applicable rates are those in force at the time of the product purchase by the customer, who cannot claim other rates, earlier or later than his purchase. Discount coupons may be subject to special conditions and remain strictly personal to their beneficiary and usable only once.
In case of payment incident and/or fraud. The company reserves the right to suspend any order processing and any delivery in case of non-payment or refusal of authorization of payment by credit card by officially accredited organizations. The company reserves the right to refuse to honor an order from a customer who has not paid partially or totally for a previous order or with whom a payment dispute is ongoing. The company may contact the customer to request additional documents to execute the order payment. The company may rely on the information provided by the order analysis system. The provision of the requested documents is necessary for the order confirmation by the company. To combat credit card fraud, a visual check of the payment methods may be carried out by the company before delivering the product. In case of fraudulent use of his credit card, the customer is invited, as soon as this use is noticed, to contact the company, without prejudice to the steps to be taken by the Customer with his bank.
Default or late payment. The interest and penalties provided by law apply in case of default or late payment by the consumer or professional customer.
Payment can be made in three installments.
The payment of the total price in several installments offered by the company to the customer is not a non-commitment payment or a monthly subscription. It is a payment schedule for the price of the product. The price corresponding to the sum of the staggered payments is due, regardless of the number of payments envisaged and the product price. Any payment in several installments provided at the time of the order does not constitute a credit or microcredit. When a payment in several installments is offered, the first installment is paid on the day of the order and subsequent installments with an interval of one month (unless otherwise stated). Thus, the customer guarantees the validity of the banking information provided until the last scheduled payment date. The company reserves the right to refuse an order with payment in several installments if the credit card expires before the last scheduled payment or if the secure payment service provider opposes it.
Article 11 - Product Availability - Refund - Termination
Except in cases of force majeure or during periods of shop closure, which will be clearly announced on the homepage of the site, the shipping times will be, within the limits of available stocks, those indicated below. Shipping times run from the date of order registration indicated on the order confirmation email. The delivery methods will be specified to the buyer on a case-by-case basis. In case of non-compliance with the agreed delivery date or period, the buyer must, before terminating the contract, enjoin the seller to execute it within an additional reasonable period. Failing execution at the expiration of this new period, the buyer may freely terminate the contract. The buyer must carry out these successive formalities by registered letter with acknowledgment of receipt or by writing on another durable medium. The contract will be considered as terminated upon receipt by the seller of the letter or writing informing him of this termination unless the professional has executed it in the meantime. The buyer can immediately terminate the contract if the dates or periods seen above constitute an essential condition of the contract for him. In this case, when the contract is terminated, the seller is obliged to refund the buyer all the sums paid, at the latest within 14 days following the date on which the contract was terminated. In case of unavailability of the ordered product, the buyer will be informed as soon as possible and will have the possibility to cancel his order. The buyer will then have the choice to request either the refund of the sums paid within 14 days at the latest from their payment, or the exchange of the product.
Article 12 - Delivery Terms
Delivery means the transfer to the consumer of physical possession or control of the goods. The products ordered are delivered to the buyer by the seller's supplier according to the methods and time specified above. The products are delivered to the address indicated by the buyer on the order form, and the buyer must ensure its accuracy. Any package returned to the seller due to an incorrect or incomplete delivery address will be reshipped at the buyer's expense. The buyer can, upon request, obtain the sending of an invoice to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form. If the buyer is absent on the day of delivery, the delivery person will leave a delivery notice in the mailbox, allowing the package to be collected from the place and within the time indicated. If at the time of delivery, the original packaging is damaged, torn, or open, the buyer must then check the condition of the items. If they have been damaged, the buyer must imperatively refuse the package and note a reservation on the delivery slip (package refused because opened or damaged). The buyer must indicate on the delivery slip and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damage, missing product compared to the delivery slip, damaged package, broken products, etc.). This verification is considered as having been carried out once the buyer, or a person authorized by him, has signed the delivery slip. The buyer must then confirm these reservations by registered letter to the carrier at the latest within two working days following the receipt of the item(s) and send a copy of this letter by fax or simple mail to the seller at the address indicated in the legal notices of the site. If the products need to be returned to the seller, they must be the subject of a return request to the seller within 14 days following delivery. Any claim made outside this period cannot be accepted. The return of the product can only be accepted for products in their original condition (packaging, accessories, instructions, etc.). The products must be returned to the following address:
The product will be delivered within a maximum of 25 working days.
The products are offered for sale and delivered within the limits of available stocks. In case of unavailability of the ordered product, the customer will be immediately informed by the company, which may offer a product of equivalent quality and price or, failing that, will proceed to the refund of the order if the Customer is a consumer. Apart from the refund of the price of the unavailable product, the company is not liable for any cancellation compensation unless the non-performance of the contract is personally attributable to it.
Return costs are the customer's responsibility.
Article 13 - Delivery Errors
The buyer must formulate to the seller any claim for a delivery error within the legal withdrawal period mentioned in these general conditions of sale or, if provided, within the contractually determined period within the framework of a commercial guarantee present in these GTC. Any claim made beyond this period will be rejected. The claim can be made, at the buyer's choice:
by email to the following address: contact@tricosy.com Any claim not made in accordance with the rules defined above and within the given deadlines will not be taken into account and will release the seller from any responsibility towards the buyer. Upon receipt of the claim, the seller will assign an exchange number for the product(s) concerned and will communicate it by email to the buyer. The exchange of a product can only take place after the exchange number has been assigned.
Article 14 - Product Warranty
14-1 Legal Guarantee of Conformity
The Seller undertakes to deliver a product conforming to the contractual description and to the criteria set out in Article L217-5 of the Consumer Code. The Seller is responsible for any conformity defects existing at the time of delivery of the Products and that appear within a period of two years from delivery. This warranty period applies without prejudice to Articles 2224 and following of the Civil Code, with the limitation period starting from the day the customer becomes aware of the conformity defect. Conformity defects that appear within a period of twenty-four months, or twelve months if it is a second-hand item from the delivery of the Products, are presumed to exist at the time of delivery unless proven otherwise. In case of a conformity defect, the Customer can demand the conformity of the delivered Products by repair or replacement or, failing that, a price reduction or contract resolution, under legal conditions. The Customer may also suspend the payment of all or part of the price or the provision of the advantage provided for in the contract until the Seller has fulfilled its obligations under the legal conformity warranty, under the conditions of Articles 1219 and 1220 of the Civil Code. The Customer must request from the Seller the conformity of the Products, choosing between repair and replacement. The conformity of the product must take place within a period not exceeding thirty days from the Customer's request. The repair or replacement of the non-conforming Product includes, if necessary, the removal and return of the product as well as the installation of the compliant or replaced Product. Any Product made compliant under the legal conformity warranty benefits from an extension of this warranty of six months. In case of replacement of the non-conforming Product when, despite the Customer's choice, the conformity has not been carried out by the Seller, the replacement starts a new legal conformity warranty period from the delivery of the replaced Product. If the requested conformity is impossible or involves disproportionate costs under the conditions provided for in Article L 217-12 of the Consumer Code, the Seller may refuse it. If the conditions provided for in Article L 217-12 of the Consumer Code are not met, the Customer may, after formal notice, pursue specific performance of the initially requested solution, under Articles 1221 and following of the Civil Code. The Customer can finally demand a price reduction or contract resolution (unless the conformity defect is minor) in the cases provided for in Article L 217-14 of the Consumer Code. When the conformity defect is so severe that it justifies an immediate price reduction or contract resolution, the Customer is not required to request the repair or replacement of the non-conforming Product beforehand. The price reduction is proportional to the difference between the value of the delivered Product and the value of this product in the absence of the conformity defect. In case of contract resolution, the Customer is reimbursed the price paid against the return of the non-conforming Products to the Seller, at the latter's expense. The refund is made upon receipt of the non-conforming Product or proof of its return by the Customer and at the latest within fourteen days, using the same payment method as the one used by the Customer when paying unless otherwise agreed by the latter and, in any case, without additional fees. The foregoing provisions are without prejudice to the possible allocation of damages to the Customer, due to the harm suffered by the latter because of the conformity defect.
14-2 Legal Guarantee of Hidden Defects
Under Articles 1641 and following of the Civil Code, the seller is liable for hidden defects that may affect the sold product. It will be up to the buyer to prove that the defects existed at the sale of the product and are of a nature to make the product unsuitable for the use for which it is intended. This warranty must be implemented within two years of the discovery of the defect. The buyer can choose between the cancellation of the sale or a reduction in price under Article 1644 of the Civil Code.
Article 15 - Right of Withdrawal
Application of the right of withdrawal
The buyer has a period of 14 days from the delivery date of his order to return any item that does not suit him and request an exchange or refund without penalty, except for return shipping costs which remain at the buyer's expense. Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be remarketed as new, accompanied by the purchase invoice. Damaged, soiled, or incomplete products are not taken back. The right of withdrawal can be exercised online, using the withdrawal form available on this website. In this case, an acknowledgment of receipt on a durable medium will be immediately communicated to the buyer. Any other mode of withdrawal declaration is accepted. It must be unambiguous and express the willingness to withdraw. In case of exercising the right of withdrawal within the period mentioned above, the customer must notify his right of withdrawal by email to the following address: contact@tricosy.com. The price of the purchased product(s) and the delivery costs will be refunded. Return shipping costs are the buyer's responsibility. The exchange (subject to availability) or refund will be made at the latest within 14 days from the receipt, by the seller, of the products returned by the buyer under the conditions provided above.
Exceptions
According to Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts:
for the supply of goods whose price depends on fluctuations in the financial market beyond the professional's control and which may occur during the withdrawal period;
for the supply of goods made according to the consumer's specifications or clearly personalized;
for the supply of goods likely to deteriorate or expire quickly;
for the supply of goods that have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection;
for the supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;
for the supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the professional's control;
for maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency;
for the supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
for the supply of newspapers, periodicals, or magazines, except for subscription contracts to these publications;
for the supply of digital content not provided on a physical medium whose execution has begun after prior express consent of the consumer and express waiver of his right of withdrawal.
The company is not required to refund additional costs if the consumer has expressly chosen a more expensive delivery method than the standard delivery method offered by the professional.
Article 16 - Force Majeure and Unforeseen Circumstances
All circumstances beyond the control of the parties preventing the execution of their obligations under normal conditions are considered causes for exoneration from the obligations of the parties and result in their suspension. The party invoking the circumstances mentioned above must immediately notify the other party of their occurrence as well as their disappearance. The following will be considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: blocking of means of transportation or supply, earthquakes, fires, storms, floods, lightning, stopping telecommunications networks, or difficulties specific to telecommunications networks external to customers. The parties will come together to examine the impact of the event and agree on the conditions under which the contract will be continued. If the force majeure event lasts longer than three months, these general conditions can be terminated by the injured party.
If the force majeure event preventing one of the two parties from fulfilling its contractual obligations lasts longer than 90 days, the injured party can unilaterally terminate the contract.
Beyond force majeure cases, the hypothesis of unforeseen circumstances takes into account the increase in the price of any raw material or any goods or services necessary for the production, manufacture, provision, shipment of a good sold by the seller, making it impossible under reasonable conditions for the seller to continue offering this good for sale or fulfilling its contractual obligations. In such a case, the seller cannot be regarded as the origin of a failure to fulfill its contractual obligations, and the customer cannot unilaterally terminate the contract without having first and in good faith, attempted to find an amicable solution or renegotiate the contract concluded with the seller. In any event, in case of unforeseen circumstances, the seller cannot be held responsible for the inconveniences, disadvantages, losses of opportunities, suffered by the customer.
Article 17 - Intellectual Property
The content of the website remains the property of the seller, the sole holder of the intellectual property rights on this content. Buyers agree not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and may constitute an infringement.
Article 18 - Data Protection
The personal data provided by the buyer is necessary for processing his order and issuing invoices. They can be communicated to the seller's partners responsible for the execution, processing, management, and payment of orders. The buyer has a permanent right of access, modification, rectification, and opposition regarding the information concerning him. This right can be exercised under the conditions and according to the modalities defined on the tricosy.com website.
Article 19 - Partial Invalidity
If one or more stipulations of these general conditions are held to be invalid or declared as such by application of a law, regulation, or following a final decision of a competent court, the other stipulations will retain their full force and scope.
Article 20 - No Waiver
The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation in question.
Article 21 - Title
In case of difficulty of interpretation between any of the titles appearing at the top of the clauses, and any of the clauses, the titles will be declared non-existent.
Article 22 - Contract Language
These general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authoritative in case of a dispute.
Article 23 - Mediation and Dispute Resolution
The buyer can resort to conventional mediation, notably with the Consumer Mediation Commission or with existing sectoral mediation bodies, or any alternative dispute resolution method (conciliation, for example) in case of dispute. The names, contact details, and email addresses of the mediator are available on our website.
In case of difficulty in the execution of the Contract, the European consumer Customer has the possibility, before any legal action, to seek the assistance of a consumer mediator. In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission has set up an online dispute resolution platform, facilitating the independent out-of-court resolution of online disputes between consumers and European Union professionals. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/.
Article 24 - Applicable Law
These general conditions are subject to the application of French law. The competent courts are French courts. This applies to substantive rules as well as procedural rules. In case of dispute or claim, the buyer will first contact the seller to obtain an amicable solution.
Article 25 - Personal Data Protection
Data Collected
The personal data collected on this site are as follows:
Account opening: when creating the user's account, his first name, last name, payment data, and location data
Connection: when the user connects to the website, it records, in particular, his first name, last name, payment data, connection, usage, and location data
Profile: the use of the services provided on the website allows for a profile to be completed, which may include an address and a phone number
Payment: in the context of payment for the products and services offered on the website, it records financial data relating to the user's bank account or credit card;
Communication: when the website is used to communicate with other members, the data concerning the user's communications are temporarily stored;
Cookies: cookies are used in the context of using the site. The user has the option to disable cookies from their browser settings.
Use of Personal Data
The personal data collected from users is intended to provide the website's services, improve them, and maintain a secure environment. More specifically, the uses are as follows:
access and use of the website by the user;
management of the website's operation and optimization;
organization of the conditions of use of the Payment Services;
verification, identification, and authentication of the data transmitted by the user;
offering the user the possibility to communicate with other users of the website;
implementation of user assistance;
personalization of services by displaying advertisements based on the user's browsing history, according to their preferences;
prevention and detection of fraud, malware (malicious software), and security incidents;
management of any disputes with users;
sending commercial and advertising information, according to the user's preferences.
Sharing Personal Data with Third Parties
Personal data may be shared with third-party companies in the following cases:
when the user uses payment services, for the implementation of these services, the website is in contact with third-party banking and financial companies with which it has contracted;
when the user publishes, in the free comment areas of the website, information accessible to the public;
when the user authorizes the website of a third party to access his data;
when the website uses service providers to provide user support, advertising, and payment services. These service providers have limited access to the user's data as part of the performance of these services and are contractually obliged to use them in accordance with the provisions of the applicable regulations on personal data protection;
if required by law, the website may transmit data to respond to claims against the website and comply with administrative and judicial procedures;
if the website is involved in a merger, acquisition, asset sale, or receivership procedure, it may be required to sell or share all or part of its assets, including personal data. In this case, users would be informed before the personal data is transferred to a third party.
Transfer of Personal Data to Third Parties Located Outside the European Union
Your personal data may transit or be transmitted to our service providers located in the following countries: India, China.
We are committed to respecting the applicable regulations regarding data transfers to countries outside the European Union and notably under the following conditions:
We will transfer visitors, prospects, and customers' data to countries recognized as offering an adequate level of protection. In case of transfer to the United States, to entities that have adhered to the Privacy Shield;
When the destination country does not have an adequate level of protection, we frame the data flows using transfer tools compliant with the regulation (European Commission standard contractual clauses, in particular). Additionally, we commit to ensuring that any subcontractor provides sufficient and appropriate contractual guarantees to respect your rights, ensuring that the processing meets the requirements of the GDPR, and to respecting the provisions of the GDPR applicable to data transfers. Based on our legal obligations, your personal data may be disclosed under a law, regulation, or by virtue of a decision of a competent regulatory or judicial authority.
Security and Confidentiality
The website implements organizational, technical, software, and physical measures in digital security to protect personal data from alterations, destruction, and unauthorized access. However, it is worth noting that the internet is not a completely secure environment, and the website cannot guarantee the security of the transmission or storage of information on the internet.
User Rights Implementation
Under the applicable regulations on personal data, users have the following rights, which they can exercise by making their request at the following address: contact@tricosy.com
Right of access: they can exercise their right of access, to know the personal data concerning them. In this case, before implementing this right, the website may request proof of the user's identity to verify its accuracy.
Right of rectification: if the personal data held by the website is inaccurate, they can request the update of the information.
Right to deletion of data: users can request the deletion of their personal data, under the applicable data protection laws.
Right to restriction of processing: users can request the website to limit the processing of personal data under the assumptions provided by the GDPR.
Right to object to data processing: users can object to their data being processed under the assumptions provided by the GDPR.
Right to data portability: they can request that the website provide them with the personal data they have supplied to transmit it to a new website.
Clause Evolution
The website reserves the right to make any modification to this clause relating to the protection of personal data at any time. If a modification is made to this personal data protection clause, the website undertakes to publish the new version on its website. The website will also inform users of the modification by email, at least 15 days before the effective date. If the user disagrees with the terms of the new version of the personal data protection clause, he has the possibility to delete his account.